Onix,aleadingproviderofdata,cloud,andAIsolutionsanda 16-timeGoogleCloudPartneroftheYear,hasacquiredtheprofessionalservicesbusiness unitofUJET,acloud-nativeContactCenterasaService(CCaaS)softwareprovider.This strategicacquisitionenhancesOnix’spositionasapremierGoogleCloudpartner, acceleratingthedeliveryofnext-generation,AI-drivencustomerengagementsolutions andadvancingthemodernizationofenterprisecontactcenters.
UJET’splatform,builtentirelyonGoogleCloudanddeeplyintegratedwithGoogle’s CustomerEngagementAISuite(CES),playsapivotalroleinhelpingenterprisestransform customerexperiencesusinggenerativeAI.WiththeadditionofUJET’sprofessional servicesteam,OnixgainsunmatchedexpertiseindeployingCESsolutionsglobally, positioningthecompanytoscalerapidlyanddrivetransformativeoutcomesforsomeof theworld’smostcomplexandhigh-volumecontactcenters.
ThisintegrationwillbringtogetherUJET’sCCaaScapabilitieswithOnix’suniqueIP,Agentic AIsolutions,andAgentspaceacrossmorethan10industries.Thecombinedoffering enablescustomerstodeployintelligentapplicationsthatdrivehigherROIandlowertotal costofownership(TCO)incustomerserviceoperations,improvecustomerexperience, andacceleratebroaderAIenablementinitiatives.
“Customerengagementiscentraltoourvision,andthisacquisitionrepresentsastrategic movetowardgreaterscale,deeperspecialization,andtighteralignmentwithGoogle Cloud,”saidSanjaySingh,CEOofOnix.“We’vebeenattheforefrontofagenticAIdriven customerservicetransformation.WiththeadditionofUJET’sexceptionalservicesteam, we’rereinforcingourcommitmenttocustomerengagementsuitehcontactcenter excellence,whichhelpsenterprisestoenhancecustomerexperienceatafractionofthe currenttransactioncosts.”
“Tomeetthegrowingdemandforourplatformandstayfocusedonoursoftware innovationroadmap,we’repartneringwithOnixtoscaleourprofessionalservices operations,”saidVasiliTriant,CEOofUJET.“Onixsharesourdeepcommitmentto customersuccess,andtheirprovenexpertisewithCESmakesthemapreferredpartnerto deliverthehigh-qualityimplementationsourcustomersrelyon.”
Onixisthe2025GoogleCloudPartneroftheYearinDatahAnalyticsandindustry solutions–Telecommunications.Withaproventrackrecordindeployingvirtualagents, agentassist,andconversationalAI,Onixhasbeenaconsistentleaderintransforming customerengagement.Thisacquisitionstrengthensthatleadership,establishingOnixas thepreferredimplementationpartnerforUJET’sCCaaSplatformandexpandingits portfolioofAI-drivencustomerexperiencesolutions.ByharnessingGoogleCloud’s advancedGeminimodelsalongsideAgentspaceanditsownAgenticAIplatforms,Onixis uniquelypositionedtohelpenterprisesmodernizecustomerserviceatscale.
“UJEThasplayedakeyroleinadvancingourvisionforAI-poweredcustomerengagement,” saidDeanKontul,DivisionCIOIntelligentAutomationatKeyBank.“We’reexcitedto partnerwithOnixontheexecutionofthatvisionforatrulymodernizedcustomer experience.ItsdeepalignmentwithGoogleCloudandnowUJETwilltranslateintotangible CXtransformationandsupportourCXorchestrationprioritiesaswefurtherenhanceour intelligentengagementmodel.”
“Onix’sMhAstrategyiscenteredonacquiringhighlystrategicandcomplementary capabilitiestoourIP-leddataandAgenticAIsolutions,furtherembeddingOnixdeeper withinitscustomers,”saidWillFleder,PartneratTailwindCapital.“Wearethrilledto welcometheUJETprofessionalservicesteamtoOnix.Thisacquisitionfurtherexpands Onix’scapabilitieswithGoogleCES,enhancingourcredentialsinCCaaSandCCAI deployments.Icouldnotthinkofabetteracquisitionforthebusinessinthisexcitingphase ofmodernizationwithinthelargestcontactcentersintheworld.”
