Onix Brings the Power of AI Agentsand Agentspace to CustomerServicewithAcquisitionofUJETServicesUnit

Onix,aleadingproviderofdata,cloud,andAIsolutionsanda 16-timeGoogleCloudPartneroftheYear,hasacquiredtheprofessionalservicesbusiness unitofUJET,acloud-nativeContactCenterasaService(CCaaS)softwareprovider.This strategicacquisitionenhancesOnix’spositionasapremierGoogleCloudpartner, acceleratingthedeliveryofnext-generation,AI-drivencustomerengagementsolutions andadvancingthemodernizationofenterprisecontactcenters. UJET’splatform,builtentirelyonGoogleCloudanddeeplyintegratedwithGoogle’s CustomerEngagementAISuite(CES),playsapivotalroleinhelpingenterprisestransform customerexperiencesusinggenerativeAI.WiththeadditionofUJET’sprofessional servicesteam,OnixgainsunmatchedexpertiseindeployingCESsolutionsglobally, positioningthecompanytoscalerapidlyanddrivetransformativeoutcomesforsomeof theworld’smostcomplexandhigh-volumecontactcenters. ThisintegrationwillbringtogetherUJET’sCCaaScapabilitieswithOnix’suniqueIP,Agentic AIsolutions,andAgentspaceacrossmorethan10industries.Thecombinedoffering enablescustomerstodeployintelligentapplicationsthatdrivehigherROIandlowertotal costofownership(TCO)incustomerserviceoperations,improvecustomerexperience, andacceleratebroaderAIenablementinitiatives. “Customerengagementiscentraltoourvision,andthisacquisitionrepresentsastrategic movetowardgreaterscale,deeperspecialization,andtighteralignmentwithGoogle Cloud,”saidSanjaySingh,CEOofOnix.“We’vebeenattheforefrontofagenticAIdriven customerservicetransformation.WiththeadditionofUJET’sexceptionalservicesteam, we’rereinforcingourcommitmenttocustomerengagementsuitehcontactcenter excellence,whichhelpsenterprisestoenhancecustomerexperienceatafractionofthe currenttransactioncosts.” “Tomeetthegrowingdemandforourplatformandstayfocusedonoursoftware […]